JOIN OUR TEAM
We are growing at an exceptional rate, providing key opportunities for employees to accomplish career goals. As a leader in our industry, we offer employees the advantage of creating and implementing brake-out strategy in a growing trade. Start your career by joining our team.
CURRENT OPENINGS
:: Customer Service Representative
PRIMARY OBJECTIVE OF ROLE
Customer Service Representatives are responsible for offering customer service, support, and billing support to end users for multiple web-based products. Offer upgrades and additional services to existing customers.
EXPERIENCE REQUIRED
Candidates must possess knowledge and/or experience in the following areas:
- Call management
- Customer service
- Analytical and problem solving skills
- General computer skills
- Internet and email
- Word processing and spreadsheets
- Clear and effective communication
- Accurate data entry skills
- Ability to diffuse difficult situations with customers
EDUCATION REQUIRED
High School Diploma or equivalent. 1-2 year(s) of higher education preferred.
JOB SPECIFICS
- Full time/Part time
- 20-40 hours per week
- $9/10 Hourly DOE
DUTIES AND RESPONSIBILITIES
- Field inbound Customer Service and Support calls
- Offer upgrades and additional services to existing customers
- Strive to meet customer service metrics including:
- Enter information into customer system with accuracy (at least 99%)
- Responsible for offering customer service, support, and billing support to end users for multiple web-based products. Additionally, offering upgrades and services to existing customers.
- Applicants must have previous experience and/or knowledge in call management and customer service along with a minimum high school diploma. However, some college education is preferred.
:: Customer Relations Representative
PRIMARY OBJECTIVE OF ROLE
Customer Service Representatives are responsible for offering account signup, billing support, and customer service to end users for multiple web based products; as well as identifying how a call should be handled, and transferring the call to appropriate support group.
EXPERIENCE REQUIRED
- Candidates must possess knowledge and/or experience in the following areas:
- Call management and customer service
- General Computer Skills
- Internet and email
- Clear and effective communication
EDUCATION REQUIRED
High School Diploma or equivalent. 1-2 year(s) of higher education preferred.
JOB SPECIFICS
- Full time/Part time
- $9 per hour + bonuses DOE
- 25-40 hours per week
- Hourly
DUTIES AND RESPONSIBILITIES
- Field inbound account signup, billing support, and customer service calls
- Identify customers issue and transfer call to appropriate support group
- Reply to account signup, billing support, and customer service emails
JOB EXPECTATIONS
- Maintain a 90% punctuality and attendance rate
- Average a monthly quality assurance score of 85% for both email and call monitoring based on team specific requirements
- Maintain an 87% phone productivity rate based on the amount of time spent on the phone, the amount of time waiting for calls, time in "do not disturb", and "time spent with the customer on hold".
- Achieve a 90% data entry rate by documenting all communications with customers in the product specific billing database when possible
- Participate in team call metric goals
